Zelnis | Faster, accurate replies for chemical distributors

From: Purchasing, existing customer

repeat order 40 drums, same price as last time?

In plain words A regular customer wants the usual order at the usual price.

Reply drafted for your salesperson

To: Purchasing

Subject: Your repeat order, 40 drums

Thanks for the repeat order. The manufacturer's prices moved on the 1st, so today's price is on the attached quote. Delivery can be Thursday, with the usual documents.

Quote · today's priceTDS · current issue

What was checked

Last order found

Manufacturer price change found and applied

Current data sheet attached

Needs a person

Your salesperson confirms the new price before it goes.

In real use, nothing goes out until your salesperson presses this.

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From: Buyer, new customer

do you have an equivalent to the grade we buy from another supplier? need tds and sample this week

In plain words A customer wants your version of something they already buy elsewhere.

Reply drafted for your salesperson

To: Buyer

Subject: Two possible matches, with samples

We have two grades that match the specification you sent, from two of the manufacturers we represent. Both data sheets are attached, and we can send samples of each this week.

TDS · Grade ATDS · Grade B

What was checked

Matched by specification, not by name

Both grades in stock

Sample policy applied

Needs a person

Your product expert confirms which match fits before anything is sent.

In real use, nothing goes out until your salesperson presses this.

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From: Customer quality team

the coa attached is for a different batch. delivery on hold at our gate.

In plain words The lab report sent doesn't match the batch they received.

Reply drafted for your salesperson

To: Customer quality

Subject: Correct certificate for your delivery

Apologies for the mix up. The certificate for the batch on your delivery note is attached. It's issued by the manufacturer for that exact batch.

CoA · batch on delivery note

What was checked

Batch number matched to the delivery note

Certificate taken from the manufacturer's record, not an old email

Needs a person

Your team checks the batch number before it goes.

In real use, nothing goes out until your salesperson presses this.

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From: Customer R&D

how did the trial go on our side? you sent samples six weeks ago

In plain words A customer you sent samples to six weeks ago is still waiting to be asked how the trial went.

Reply drafted for your salesperson

To: Customer R&D

Subject: How did the trial go?

Checking in on the samples we sent six weeks ago. How did the trial go, and is there anything else you’d like to test?

In real use, this message goes out before the customer has to ask.

What was checked

Sample date found

Reminder due date reached

Needs a person

Your technical salesperson takes it from here.

In real use, nothing goes out until your salesperson presses this.

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From: Channel manager, a manufacturer you represent

your sales report is late again and the rebate claim is missing two customers.

In plain words A manufacturer you represent is unhappy, and you're owed money you haven't claimed.

Reply drafted for your salesperson

To: Channel manager

Subject: This month's sales report and rebate claim

Attached are this month's sales report in your format and the rebate claim, including the two customers that were missing.

Sales reportRebate claim

What was checked

Built from your own sales data

Matched to the manufacturer's report format

Missing customers found

Needs a person

Your team reviews it before it’s submitted.

In real use, nothing goes out until your salesperson presses this.

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From: Formulator, adhesives maker

need an alternative to the acrylic dispersion we use, ours is being discontinued. similar MFFT and solids. can you suggest?

In plain words Their usual product is being discontinued, and they need a close match.

Reply drafted for your salesperson

To: Formulator

Subject: Two close alternatives

Two of the manufacturers we represent make dispersions close to the one you're losing. The attached data sheets compare film forming temperature and solids side by side. We can send samples for your trial.

TDS · Manufacturer B gradeTDS · Manufacturer D grade

What was checked

Specifications compared

Differences highlighted

Samples available

Needs a person

Your product expert decides which to recommend.

In real use, nothing goes out until your salesperson presses this.

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From: Customer quality

need tds and sds for the defoamer you quoted, our qa needs them before we raise the po

In plain words They can't place the order until their quality team has the documents.

Reply drafted for your salesperson

To: Customer quality

Subject: Documents for the defoamer

Here are the current data sheet and safety data sheet for the defoamer we quoted, exactly as the manufacturer issues them.

TDS · current issueSDS · current issue

What was checked

Latest issued versions found

Older versions excluded

Needs a person

Your team sends it.

In real use, nothing goes out until your salesperson presses this.

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From: Buyer, home care brand

looking for an equivalent to the 70% SLES we buy elsewhere. 2 IBC. can you match the spec?

In plain words They want your version of a cleaning ingredient they already buy, in two large containers.

Reply drafted for your salesperson

To: Buyer

Subject: Matching SLES, 2 IBC

We carry a matching grade from one of the manufacturers we represent, sold under its own trade name. The data sheet is attached. Two IBCs are in stock and today's price is on the quote.

QuoteTDSSDS

What was checked

Matched on strength and pH

Stock found

Today's price applied

Needs a person

Your salesperson approves the match and the price.

In real use, nothing goes out until your salesperson presses this.

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From: Founder, skin care start up

do you have a sulfate free surfactant for a mild face wash? need sample + allergen statement

In plain words A small brand wants a sample and a statement listing any allergens.

Reply drafted for your salesperson

To: Founder

Subject: Sample and allergen statement

Yes. Attached is the manufacturer’s allergen statement for a sulfate free surfactant suited to mild cleansers. We can send a sample this week.

Allergen statement · as issued

What was checked

Statement found in the manufacturer's documents

Sample policy applied

Needs a person

Your technical salesperson confirms the product suits a face wash.

In real use, nothing goes out until your salesperson presses this.

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From: Procurement, bakery group

quote 10 mt citric acid anhydrous, food grade. need spec, coa per lot and halal + kosher certs

In plain words Ten tonnes, with a full set of quality and religious certificates.

Reply drafted for your salesperson

To: Procurement

Subject: Quote and certificates, citric acid

Our quote for ten tonnes is attached, with the specification and current halal and kosher certificates. Certificates of analysis will come with each lot.

QuoteSpecificationHalal certificate · valid to date shownKosher certificate · valid to date shown

What was checked

Expired certificates excluded

Expiry dates shown

Needs a person

Your salesperson approves the quote.

In real use, nothing goes out until your salesperson presses this.

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From: R&D, beverage maker

we need a natural colour to replace the synthetic red in our drink. heat stable, ph 3. options?

In plain words They want a natural red that survives heat and acidity.

Reply drafted for your salesperson

To: R&D

Subject: Natural red options

Three natural reds from two of the manufacturers we represent are listed for heat and low pH. Their data sheets are attached so your team can compare them. We can send samples for your pilot.

Three data sheets

What was checked

Stability claims taken from each data sheet

Samples available

Needs a person

Your technical salesperson discusses which suits their drink.

In real use, nothing goes out until your salesperson presses this.

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From: Production head, moulder

need uv stabiliser for pp outdoor parts, same as the one we tried last year. 500 kg urgent

In plain words They want the same sun protection additive they trialled last year, urgently.

Reply drafted for your salesperson

To: Production head

Subject: Your stabiliser, 500 kg

It's the grade from your trial last March. 500 kg is in stock and can ship tomorrow, with today's price and the urgent delivery charge on the quote.

QuoteTDS

What was checked

Trial record found

Exact grade matched, not its lookalikes

Stock found

Needs a person

Your salesperson approves the quote.

In real use, nothing goes out until your salesperson presses this.

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From: Customer compliance

please confirm food contact compliance status for the masterbatch you supplied

In plain words They need the manufacturer's statement on whether it's approved for food contact.

Reply drafted for your salesperson

To: Customer compliance

Subject: Food contact statement

Attached is the manufacturer's current food contact statement for the masterbatch we supplied.

Food contact statement · current issue

What was checked

Current statement found

Matched to the product supplied

Needs a person

Your team sends it, and never interprets it.

In real use, nothing goes out until your salesperson presses this.

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From: Plant operator

running low on pac. can you deliver 2 ibc tomorrow morning. same as usual

In plain words A regular site needs its usual treatment chemical by tomorrow.

Reply drafted for your salesperson

To: Plant operator

Subject: Delivery tomorrow, 2 IBC

Confirmed: two IBCs of the same grade and strength as your last five deliveries, arriving tomorrow morning at your contract price.

SDS · current issue

What was checked

Grade and strength from past invoices

Contract price still valid

Stock found

Needs a person

Your team confirms the delivery slot.

In real use, nothing goes out until your salesperson presses this.

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From: Tender desk, industrial park

annual tender for coagulants and antiscalants. submit prices, sds and dosage references by the 30th

In plain words A large site wants a full tender pack by the end of the month.

Reply drafted for your salesperson

To: Tender desk

Subject: Tender pack (draft for review)

The tender pack is assembled for your team to review: prices by your rules, current safety data sheets, and the manufacturers' published dosage references.

Price scheduleSDS setDosage references, as published

What was checked

All requested items gathered

Deadline noted

Needs a person

Your commercial head sets the final prices and submits.

In real use, nothing goes out until your salesperson presses this.

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From: Purchasing, generics maker

quote mcc ph 102, 4 mt, same source as approved. need coa, coo and tse/bse statement

In plain words They want an already approved product, with its full set of documents.

Reply drafted for your salesperson

To: Purchasing

Subject: Quote and document set

The quote for four tonnes from the approved source is attached, with the manufacturer's certificate of origin and TSE/BSE statement. Certificates of analysis will come with the batch.

QuoteCertificate of originTSE/BSE statement

What was checked

Approved source confirmed

Documents gathered from three places

Needs a person

Your team approves. In pharma, workflows only gather documents; they never match products.

In real use, nothing goes out until your salesperson presses this.

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From: Customer QA

please send change notification history for the lactose you supply, audit next week

In plain words Their auditor wants every change notice the manufacturer has issued.

Reply drafted for your salesperson

To: Customer QA

Subject: Change notification history

Attached are all change notifications the manufacturer has issued for this product, in date order.

Change notifications, in date order

What was checked

Every notice found and filed by date

Needs a person

Your quality lead reviews before it's sent.

In real use, nothing goes out until your salesperson presses this.

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